FREQUENTLY ASKED QUESTIONS

On this page you will find answers to the most frequently asked questions about how to find, purchase, and receive photos, as well as information about photography services.

Where can I find my photos?

You can find your photos directly on our website by entering the unique private code you received at the time the photos were taken on the photo access page.

Once the code is entered in the appropriate section, you will have access to your personal gallery with all available images.

The private code is a unique code that allows you to view only your personal photos.
By entering it on the website, on the dedicated page, the system will display exclusively the images associated with that code, ensuring privacy and restricted access.

Event and race photos are available in the Event section of the website.
In this area, images are grouped by event or competition, and no code is required to view them.

If you have lost or did not receive your code, you can contact us through the Contact section of the website. Please provide the location, date and, if possible, some personal details such as the color of the clothing you were wearing when the photos were taken. We will do our best to help you recover your images.

Yes, you can preview the photos directly on the website. The download of high-resolution images will be available as soon as your purchase is completed.

Yes. Photos associated with a private code are visible exclusively to those who have the code.
This system ensures privacy protection and restricted access to personal images.

Photos remain available on the website for a limited period of time, at least one month.
We recommend completing your purchase and downloading the images as soon as possible, as we cannot guarantee indefinite online storage.

I have purchased the photos, when will I receive them?

After completing the payment and correctly entering the required billing information, you will receive an initial order confirmation email (“Order in progress” or “Order details”).


Digital photos are delivered within 72 hours of purchase. This time is required because each image is manually selected and post-produced, with adjustments to light, colors, and contrast, to ensure a high-quality final result.


If you also selected print options in your cart, the prints will be delivered within 14 business days to the address provided during checkout.

Digital photos are available via a download link sent to the email address provided at the time of purchase. If purchased, prints are physically shipped to the provided address within 14 business days.


⚠️ Important: our emails may sometimes end up in the Spam or Junk folder. In this case, the download link may not be clickable.

If you do not receive the “Order completed” email within 72 hours:



  • Check your Spam, Promotions, or Junk folders

  • If you find the email in Spam, move it manually to the Inbox: only then will the download link work correctly

  • Verify that the email address entered during checkout is correct


If, after these checks, you still haven’t received anything, please contact us by email or WhatsApp, providing your order number. We will resend the download link.

This may happen if:

  • the email was filtered as spam

  • the email address entered during checkout was incorrect

Check all your email folders and, if necessary, add our email address to your contacts to prevent future messages from being filtered.

If you still do not receive anything, contact us by Email or WhatsApp, indicating your order number and the correct email address. We will resend the download link for the digital photos.

Prints are produced and shipped within 14 business days to the address provided during checkout. Delivery times may vary depending on the time of year.

Yes. The download link allows you to download the digital photos multiple times within one month from the link creation date.


We recommend saving the images to your own device once the download is complete.

If the link does not work correctly:



  1. Check that the email is not in the Spam folder

  2. Move the email to the Inbox and try clicking the link again


In most cases, the issue is resolved immediately.
If the problem persists, contact us by Email or WhatsApp with your order number, and we will provide you with a new working link.
I am a foreign customer: how do I fill in the ID TAX field?

If you are a foreign customer, the ID TAX field is required exclusively for the correct fiscal management of the order. Below is a quick guide to filling it in correctly based on your situation:


EU Companies Enter your VAT Number, including the international prefix (example: FR123456789).


Non-EU Companies Enter the conventional code OO99999999999 (two uppercase “O” letters followed by eleven “9”s).


Private individuals Enter your national tax ID or fiscal code. If the field is mandatory and you do not have a tax code, you may enter 0000000 (seven zeros).


If you have any doubts, please contact us by Email or WhatsApp.

Personal data requested during checkout are necessary to:



  • correctly process the order

  • issue fiscal documentation

  • send you the email containing the photo download link


Your data are processed in compliance with current privacy regulations and are not shared with third parties.

Yes, all payments made on the website are secure and protected.
Transactions are handled through certified payment systems, and we do not store your card details on our servers.

You can pay on the website using different secure payment methods.
Available methods include Stripe (credit/debit cards, Klarna, and Apple Pay), Satispay, and bank transfer.
All available payment options are clearly displayed during checkout before confirming your order.

Can I print the purchased photos?

Yes, purchased photos may be printed for personal use. Once downloaded, you are free to make prints for yourself or your family.


For any commercial use or use other than personal, please contact us to discuss a dedicated license.

Yes, you may use the purchased photos on social networks for personal use. Mentioning the photographer or the website is appreciated but not mandatory (e.g. on Instagram)


Out of respect for the photographic work, the use of filters, edits, or alterations on images published on social media is not appreciated.
The use of images for commercial, promotional, or advertising purposes is not permitted without authorization.